Deep-Supplier-Insight is a business improvement tool that ensures that organisations can truly understand the value of their most critical outsourced or service provider relationships.

So how does it work?

It is a little-known but scientifically-proven fact that supplier performance is dependent on the level and quality of cooperation in the client/ supplier relationship.

Furthermore, the levels of cooperation are strongly influenced by the degree of Commitment and Trust that exists in the relationship.

These, in turn, are influenced by a number of other factors such as:

• The extent to which either party engages in opportunistic behaviour
• The benefits that the supplier gains from the relationship
• The costs of terminating the relationship
• The level and quality of communication between the parties
• The extent to which the outsourcing company and the supplier share the same set of values

Deep-Insight measures all these “soft” aspects of the client/supplier relationships.