Project Coordinator

Deep-Insight is a leading European B2B Customer Experience (CX) company founded in 2000 acquiring a small team of ‘magicians’ which had one goal: researching a way to read customers’ minds. Today our tools are used to support CX programmes in Europe, USA and Australia for clients such as Atos, BT, Irish Life, Santander, Serco, syncreon and VISA. Based in Ireland, Deep-Insight is a small organisation with big ambitions.

Role Overview

Plan and manage Customer Experience and Employee Engagement feedback projects, achieving the highest levels of customer success and excellence in project delivery; with a focus on building and solidifying relationships with clients.

Role:

  • Independently delivering the full life cycle of each project – client management, project planning, data gathering, results interpretation, report generation and presentation of results
  • Coordinating all activities related to successful project delivery
  • Working with the team lead in managing large complex projects
  • Building relationships with the clients to ensure understanding of their business and ensure an understanding of key objectives for each project
  • Ensuring project objectives are met and findings are presented with a high degree of professionalism, in a timely manner
  • Prioritising quality of all deliverables (reports, findings, online tools) on every project
  • Ensuring projects are fully resourced and delivered with exceptional success
  • Liaising with the Operations Manager to ensure that project support resources are available and scheduled
  • Providing ongoing support to all clients between project waves
  • Contributing to process improvement across Operations and Project Delivery
  • Other duties as assigned by the Operations Manager

Skills:

  • Proficient in using technology as a tool to maximise productivity and quality of products & services provided
  • Experience in understanding how to structure and investigate data to identify insights and findings
  • Strong project management, coordination and planning skills
  • Strong written and verbal communication skills
  • Comfortably engages with clients in consultative discussion
  • Effectively manages multiple and sometimes competing priorities
  • Works independently and in a self-directed manner
  • Proficiency in MS Office suite essential, especially Excel and Access.
  • Experience using Confirmit, or any online survey tool is an advantage

Benefits:

  • Competitive Salary
  • Flexible working hours
  • Health Insurance Scheme
  • Pension Scheme

To apply, please send your CV and cover letter at careers@deep-insight.com

Business Development Manager

Deep-Insight is a leading European B2B Customer Experience (CX) company founded in 2000 acquiring a small team of ‘magicians’ which had one goal: researching a way to read customers’ minds. Today our tools are used to support CX programmes in Europe, USA and Australia for clients such as Atos, BT, Irish Life, Santander, Serco, syncreon and VISA. Based in Ireland, Deep-Insight is a small organisation with big international ambitions. If you believe the customer must be at the heart of everything a company does, and you are looking for a dynamic organisation to build your sales career, this role is for you.

Role Overview

We are looking for an experienced and self-motivated business development manager to sell into Enterprise-level companies in the Irish and UK markets, typically to companies with annual turnovers in excess of €1bn. The primary objective of this role is to identify and generate sales leads, pitch Deep-Insight’s solution to prospective clients, and to negotiate and close sales. This is a fantastic opportunity for a salesperson with several years’ experience in business solution sales. (Here’s a little caveat: this role might also suit a more experienced salesperson looking to work 3-4 days per week. If you’re really excellent at sales, we can be accommodating!)

Skills and Experience

A minimum of 5 years sales experience in sourcing, negotiating and closing sales in Ireland and/or the UK
Proven track record in selling corporate solutions of €100K or more
Excellent communication skills: the ability to articulate all aspects of Deep-Insight’s proposition to prospective clients is a must
Excellent interpersonal skills and a strong personal network
Sound business acumen with the expertise to construct commercials proposals, and to negotiate/ close deals
The candidate must be comfortable in pitching to CEOs and Sales Directors in large organisations
Experience in CX solutions would be an advantage but a “Customer At The Heart” attitude and belief is more important

Role

Reporting to the CEO, the candidate’s primary role will be responsible for finding prospects, following up on business opportunities, preparing sales presentations, making sales pitches, issuing proposals, closing sales and negotiating with procurement teams
Liaising with the Operations team in Cork to agree project scope and timings, and to schedule the delivery of projects
Tracking and reporting sales leads and opportunities on Salesforce and ensuring effective communications within Deep-Insight about the status of opportunities
Introducing new product developments to prospective clients and supervising the creation of new marketing materials

Location

Dublin OR London.

Although Deep-Insight is headquartered in Cork, most of the company’s current clients are based in Dublin and London. The candidate is likely to be mobile so location is not particularly relevant.

Hours

The role is a full-time role but a part-time option will be considered for a candidate of outstanding quality.

To apply, please send your CV and cover letter at careers@deep-insight.com