Congratulations to invenioLSI who have won Best CRQ Focus Amid Change! invenioLSI has been awarded Best CRQ focus amid change in the Deep-Insight 2022 Excellence in CX awards. This is a truly deserved award for an organization that has seen exceptional growth and transformation over the last 24 months.
Congratulations to Vreugdenhil Dairy Foods who have won Best Newcomer to CRQ! Vreugdenhil Dairy Foods has been awarded Best Newcomer to CRQ in the Deep-Insight 2022 Excellence in CX awards and we are thrilled for them. This is a truly deserved award as it’s hard to believe that this organisation
What Drives Revenue Growth? For much of 2022, I’ve been discussing the topic of revenue growth with senior executives of B2B companies. What drives it? What capabilities do companies need for growth? Is Net Revenue Retention (NRR) a good predictor of profitable growth? If not, what is? One of the most
B2B Customer Experience A lot of words have been penned on the topic of customer experience (CX) in recent years. But here’s the thing. Most of what’s written relates to CONSUMER experience. There really is very little out there about CX purely written from a business-to-business (B2B) perspective. That’s really
The phrase “Get closer than ever to your customers” is famously attributed to Steve Jobs. This often-repeated mantra remains a key principle of CX in both Consumer and B2B companies. The benefits of being close to your customers are enormous, yet why do so many B2B companies struggle to do
Did you know that today is CX day? Every year, on the first Tuesday in October, the CX community celebrates CX day, and this year that means it falls on the 4th of October. It’s a special year as well, being the 10th time that we will celebrate this day.
Times have changed Way back in 2014, I wrote a blog called What is a ‘Good’ B2B Net Promoter Score? It was purely about B2B companies (which get very different NPS results to B2C companies). In that blog, I said that “a Net Promoter Score of about +10 is par
invenioLSI in partnership with Deep-Insight have built a world class customer experience program with the goal to grow their customer relationships by listening, understanding, and acting on their feedback. Deep-Insight specialize in B2B Customer Experience (CX) and have worked with invenioLSI for the past three years, using their Customer Relationship
We are absolutely thrilled to see BT Ireland recognised on the European stage as winners in the Best Measurement in Customer Experience category. BT Ireland was also listed in the top finalists for Customer Centric Culture and Customer Experience Team where it was also highly commended. It’s great to see
How Deep-Insight is Tranforming CX Delivery What has changed – and why it matters: The past 24 months have been a turning point at Deep-Insight. Behind the scenes, we’ve completely rethought the way in which we deliver customer experience (CX) insights to our customers in the B2B space. As a
Last month, we asked our clients what they thought of us. We do this every year and take our Customer Relationship Quality (CRQ) feedback seriously. We try to follow the advice we give to our own clients: give your customers the opportunity to tell you what they think. Listen to
This blog is a shortened version of The CX Factor which originally appeared in the October 2021 edition of Modern Lawyer. Modern Lawyer is published by Globe Law and Business. Download the article, including the case studies with Baker McKenzie, DWF, Shoosmiths and Travers Smith by clicking on the image
