Customer and Employee Experience

Designed for complex B2B relationships, Deep-Insight’s proven CX and EX solutions use customer and employee feedback to drive strategic decision-making.

Why Us?

We take it personally

“Great team who take time to understand your business, the results carry depth and meaning allowing us to focus on the opportunities for improvement. The Deep-Dive portal and depth of analysis this allows us to do supports our desire to get closer to our customers and understand the feedback in many different ways”

We've facilitated CX journeys for some amazing brands

What we can do for you

Our full suite of CX services

B2B Customer Experience

Customer Relationship Quality (CRQ^TM)

Our proven Customer Relationship Quality Methodology is designed to let you get to the heart of your client relationships.

Understand what your clients really think and get guidance on how these insights can help you strategise for future growth.

Employee Experience

Employee Relationship Quality (ERQ^TM)

Moving the dial on Customer Experience is nearly impossible without intentionally designing your Employee Experience.

Do you know the real reasons your best employees are leaving?

and so much more

Bespoke
CX Services

There are many more ways in which we can help your organisation:

- - NPS and e-NPS (employee)
  - Win-Loss reviews
  - Ad-hoc surveys
  - CX Consultancy
  - Custom tailored CX solutions

Dynamic Reporting

Getting the most out of your results

Our platforms are designed and customised with you in mind. They enable you to dive deeper into your results than ever before.

Blog Posts

Deepen Your Knowledge

Resources to Guide Your CX Journey

The B2B Blindspot: Why NPS Isn’t Enough

Why Net Promoter Score (NPS) alone isn’t enough to capture the complexities of B2B customer relationships? While NPS is a great starting point, the real value lies in understanding trust, commitment, and service quality at every level of the customer relationship. Dive into this blog to uncover the blindspot that’s holding back many B2B CX programs—and learn how to turn feedback into real action and measurable results.

Deep-Inside the last 24 months

The past 24 months have been a turning point at Deep-Insight. Behind the scenes, we’ve completely rethought the way in which we deliver customer experience (CX) insight to our customers in the B2B space. As a result, we now have a (significantly) faster, more agile and more intelligent approach to enable you to understand your customers.

Practicing what we preach: Acting faster to deliver even sharper insights.

How Do You Measure B2B Customer Experience?

A lot of words have been penned on the topic of customer experience (CX) in recent years. But here’s the thing. Most of what’s written relates to CONSUMER experience. There really is very little out there about CX purely written from a business-to-business (B2B) perspective. That’s really surprising when you consider that B2B commerce is significantly larger than its business-to-consumer (B2C) counterpart.

Explore how CX is, and should be, measured in B2B companies.