A CX PROGRAMME IS NOTHING WITHOUT ENGAGED EMPLOYEES

Clients stay because of their relationship with your employees. The best employees understand the need to nurture these relationships. Retention of these employees is the most intelligent and cheapest way to win the war for talent and deliver an effective CX programme.

BRING ALL EMPLOYEES ON A JOURNEY TO BECOMING AMBASSADORS

Our Employee Relationship Quality (ERQ) Assessment helps you understand how your employees feel about the culture of their work environment. Segmenting this information and highlighting the underlying causes of disengagement and lack of commitment is critical in bringing them on the journey to becoming ambassadors.

BECOME AN EMPLOYER OF CHOICE THROUGH THE VOICE OF THE EMPLOYEE

To win the war for talent you need employees to strongly recommend you within the marketplace. Our Employee Relationship Quality assessment includes the Employee Net Promoter Score (E-NPS) metric, an industry standard measure of advocacy.
You won’t just have a sterile number, but we’ll also help you understand why some employees are not recommending you as an employer.

And remember, people leave managers not companies

Give your employees a safe environment to express any concerns. This will give you a key insight to understanding what departments are having issues and why.