Interested in a Free Book for your Summer Holistays? Of course you are! For those of us in the northern hemisphere, the days are getting longer and temperatures are becoming respectable again. Conversations are drifting towards the topic of summer holidays. Sitting on the beach; chilling out; reading a book.
I was invited by Rob Baldock, the MD of Clustre to give a short webinar a couple of weeks ago on Love in the Time of Corona. Actually, it was really about how some of our clients are maintaining business relationships while they are locked down at home but still
Hi, it’s Shane again announcing our new client Servelec, a leading specialist in Digital Care. It’s been a weird month, hasn’t it? The first quarter was incredibly busy, including a number of business trips trips to the UK. It may be a while before business travel becomes a thing again
Hello. I’m Fabienne. DWF is a global legal firm based in Manchester. We kicked off a new Key Account Programme with them last week. I’m delighted to be involved as it’s the first time Deep-Insight has helped a major international law firm establish a programme like this. Don’t get me
U P D A T E : I originally wrote “Who is Kim and where is she based?” in February 2020 just after Atos restructured itself into market-facing units. In June 2022, Atos announced that it was looking into an even more fundamental restructuring of the business. If the plan
Customer at the Heart Peter Whitelaw and I wrote a book last year called Customer at the Heart. It was a fun experience interviewing CEOs and sales directors from large B2B companies across Europe and Australia. One of the consistent messages we heard in those interviews was the importance of
Hi, it’s Shane here. I’m delighted to be working with Arun Bala, Nitin Lalan and the Invenio Business Solutions team on this great programme. I’ll let you know later in the year what we are achieving together at Invenio. For now, here’s the official announcement of our partnership with Invenio!
When will Liverpool win the Premiership? It’s still January but Liverpool are already 16 points ahead of the chasing pack in the English Premier League. This been a phenomenal season for Jürgen Klopp’s team so far: 21 wins out of 22 games. No defeats. They even have a game in
Photo: Sanne Donders Interview with René Versluis, NPS Expert KPN is a leading telecommunications and IT provider and market leader here in the Netherlands. As well as supporting several million consumers, KPN also supports corporate customers in the areas of infrastructure, workplace management, the cloud, security, data networks and data
This is the BT Ireland story. It’s a story about Leadership, first and foremost. But it’s also a story about Strategy, Execution and Culture – the key themes in a new book about how B2B leaders build customer-centric organisations. Shay Walsh is the Managing Director of BT Ireland and was
Last Saturday, our CEO John O’Connor was interviewed on Newstalk’s Down To Business weekend radio programme about his new book Customer At The Heart. If you missed the show, here’s that conversation between Bobby and John again. Quite a few topics were covered in the short interview with Bobby Kerr.
As a Customer Relationship Advisor at Deep-Insight, a lot of clients ask me about innovation. How do I make it happen? What prevents it from happening? How do you create an innovation culture? Very often people ask me: “What exactly is innovation?” Now that’s a very good question. To find
