Know your customers

Having an exceptional customer experience programme dramatically reduces the risk of losing key business relationships. As a CEO or Sales Director, you need to understand your client’s future intentions, not just their past behaviours. Here at Deep-Insight we use an account segmentation approach which allows you to see exactly what your clients are saying about you.

Use our CX Principles

Our Customer Relationship Quality (CRQ) assessments are based on over 20 years of research and experience of working with some of the world’s largest companies who have used our 5 key principles to assess the effectiveness of their CX programmes.

LET THE VOICE OF THE CUSTOMER DRIVE CHANGE

We will get the true voice of your customer, through our 5 principles and proven CRQ™ methodology. But we don’t just provide you with sterile numbers and scores.
Our CX specialists will work with you to transform the data into strategic feedback and actionable results. This programme will drive change across your organisation from influencing board decisions to improving relationships with your clients.

ONE SIMPLE BUT POWERFUL QUESTION

You need to know exactly what types of individuals you’re dealing with, if they are committed to your business or not. Here’s where Net Promoter Score (NPS) comes in handy. Introduced in 2003 by Fred Reichheld, today it is embraced by some of the world’s largest and most respected companies as a key performance indicator.

YOU CAN’T DO ALL OF THIS WITHOUT OUR INTERACTIVE ONLINE ANALYTICAL TOOL

Play around with the results and put together interesting presentations for your management team by using our Deep-Dive platform, the best tool to view, analyse and benchmark your results.
ONLINE PLATFORM