Deep-Insight is a leading European B2B Customer Experience (CX) company founded in 2000 by a small team of ‘magicians’ with one goal: researching a way to read customers’ minds.
Over a period of nearly 10 years of trying to identify the success factors of several hundred European companies, those magicians put together the analytical engine that forms the basis for our CUSTOMER RELATIONSHIP QUALITY (CRQ) and EMPLOYEE RELATIONSHIP QUALITY (ERQ) methodologies.
Today we serve customers all over the world and are committed to giving you the service you seek and deserve. We have the skills, tools and methodologies to help you operate world-class CX and EX programmes and transform your organisation.

Our Team

John O'Connor


Rose Murphy


Frank Long

Board Member

Alexandra Calugarici

Operations Manager

Fabienne Falvay

CX Project Consultant

Shane O'Regan

CX Project Consultant

Fiona Lynch

CX Project Delivery Specialist

Our partners

Customer Attuned

Gravity Global