We go beyond surface-level data. Every project is designed to uncover meaningful, actionable insights that drive real-world impact
Behind every data point is a person. We blend quantitative precision with qualitative depth to understand behaviors, motivations and emotions.
The world moves fast - and so do we. Our approach is flexible, collaborative, and tailored to your unique challenges.
We don't just deliver reports - we deliver clarity. Our insights are practical, focused and built to support confident decision-making.
John has been at the helm of Deep-Insight for over 20 years. With ample experience as a consultant in from his early career, he leads the team of magicians and drives a culture of customer centricity, both within Deep-Insight, as well as in our client organisations.
An honest, straight-talker with a deep sense of integrity - Rose cares.
With a unique blend of 20 years’ experience in CX, strong intuition and pragmatic problem-solving Rose brings healthy challenge to the table and gets to the heart of what’s really going on.
Teams that feel challenged, supported and informed — and, most importantly, know that Rose has their back.
Frank is active across various industries, both withing commercial and non for profit organisations. His human-centric approach is a key driving force behind the success of Deep-Insight.
Alex has been a valued member of the team since 2017. With many years of experience leading CX programmes, Alex progressed into the role of Ops Manager, where she oversees the CX team and ensures everything runs smoothly behind the scenes. While she continues to lead and support client projects, she also manages day-to-day operations, helping to keep the business running efficiently and effectively.
Fabienne has been with Deep-Insight since 2019. After running Customer Experience projects for a number of years, she moved into the Product Manager role. Her key focus is to keep moving forward, ensuring Deep-Insight utilises the latest technology available to deliver powerful, strategic insights.
Kate joined the Deep-Insight team and since has been looking after many customer experience programmes for our clients. She knows exactly what it means to be customer focused and with her fresh ideas she brings innovative consulting to our clients.
By using Deep-Insight we have begun the transformation of our own customer experience capabilities. Wonderful staff who always do the small things right, respond promptly, treat us a valued customer. They have invested in and built a strategic relationship with BT and its Leadership team. We value the work and relationship.”
Thorough and professional. Excellent customer service. I'm impressed with how many aspects you consider and the way you communicate and make the results transparent”
Great business partnership. Custom-tailored, hand holding service was especially appreciated. When we started the eNPS approach, we had no idea of the value ERQ (Employee Relationship Quality) would provide.”
The depth of the framework is fantastic to inform action. A good and clear approach to re-setting customer relationships with clear measures to success”
Methodology used is fantastic and all individuals are great to work with, and very customer-centric! Deep-Insight is a highly proactive and collaborative partner – a strong team with great experience and highly proactive in approach.”
In-depth analysis and understanding of customers that is presented. There is nothing I can think of that would better your service.”
The methodology works for us, having a view on both the NPS and the CRQ score. The framework aligns well to our organisational values. I also like the Deep-Dive system. Being able to interrogate and pivot data that meets our customers’ needs is invaluable.”
Well established process that allows comparison across various time horizons. Keep up this high level of service! Congrats!”
The product is great; the people are certainly experienced, good to deal with, very cooperative and helpful. The analytics are their greatest strength as well as the reports provided.”
A laser focus on improving customer relationships. A really engaged team, providing plenty of support as we launched our first survey. Greatest strength is turning customer insight into action.”
Professional and experienced. Very efficient and dedicated organisation.”
They offer the customer the benefit of their experience in their field of expertise; they set out a clear and concise road map.”
