B2B Customer Retention

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So you think your clients are 'Ambassadors'? Or maybe they are 'Ambivalents' and 'Opponents'? Find out by running a Deep-Relationship-NPS assessment. And you'll get your NPS score too...

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Net Promoter Score

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Is Net Promoter Score (NPS) too simplistic a metric for business-to-business (B2B) companies? Do B2B relationships require a specialist approach?

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Employee Performance

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Do you have a High-Performing Culture? Do you treat your staff fairly and with respect? Is your organisation built around them? If so, your customers will notice the difference too.

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