Customer Retention
Are you Unique? In a typical B2B organisation, a third of customers are ‘Ambassadors’. But some companies are more customer-centric and have a Unique Value Advantage (UVATM) in the marketplace. More than half of the customer base in these companies are ‘Ambassadors’.
read more.....Employee Performance
Do you have a High-Performing Culture? The level of Trust in a High-Performing company is significantly higher than in the average firm. Do you treat your staff fairly and with respect? Is your organisation built around them? If so, your customers will notice the difference too.
read more.....Channel Management
Are you managing channel partners effectively? Many B2B firms sell through resellers and brokers. But will they sell your products and services, or those of the competition? Our analysis shows that if you are seen as 'Unique', your channel revenues will increase by 37%.
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