Deep-Insight takes to the High Seas

NEW CLIENTS ANNOUNCEMENT We are delighted to announce two new clients at Deep-Insight. Both have a strong maritime feel. Survitec Survitec is a global leader in survival and safety solutions to the marine, defence, aviation and offshore markets.  It has over 3,000 employees worldwide, covering 8 manufacturing facilities, 15 offshore support centres and over 70 […]

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Does your Net Promoter Score (NPS) matter?

Does your Net Promoter Score (NPS) matter? – To answer this it is important to really understand what we asking our customers when we use NPS Recently, after a perfectly OK meal in a restaurant, someone asked me this question: Would I recommend the restaurant to friends or family? Without hesitation, I said ‘N0’. Queue […]

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Deep-Insight seen as ‘Unique’ in 2019 CRQ assessment

Our 2019 Customer Relationship Quality Results A big Thank You to all of our clients and channel partners who completed our CRQ assessment this year! It provided us with a wealth of feedback. We are humbled that you have given us such positive scores and we are thrilled with both the overall results and the […]

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How to Maximise Completion Rates for a CX Programme?

B2B Customer Experience (CX) programmes are our bread and butter at Deep-Insight and we’re used to handling questions on how to make CX programmes more effective. One of the questions we often get from first-time clients is: “What completion rates can I expect from my CX programme?” Another common question from longer-term clients is “How […]

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How to Use Trust DNA™ for Business Development

Mark Hollyoake is a co-founder and director of Customer Attuned – a UK partner of Deep-Insight – and is the author of this guest blog. Mark is currently studying for his Doctorate at Southampton University, focused on Trust as a dynamic within business-to-business customer relationships. He is an expert in B2B Customer Experience (CX) and […]

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