BT

BT is one of the world’s leading providers of communications solutions serving customers in 170 countries across Europe, the Americas and Asia Pacific. Building a reputation for leading the way in the ICT industry in terms of putting customer experience first is BT’s number one objective and customer service delivery is at the heart of its strategy. BT started its customer experience transformation journey in 2007 and partnered with Deep-Insight to measure its customers’ experience and provide ongoing analysis and feedback.
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Sonopress

Sonopress is part of the Bertelsmann Group, one of the world’s largest media corporations. Within arvato, Bertelsmann’s media services division, Sonopress’s customer base includes world-famous names such as Adobe, Apple, Microsoft, Oracle and Symantec. Deep-Insight has been helping to assess Customer Relationship Quality (CRQ) and reduce churn rate at Sonopress USA and Sonopress Ireland for several years.
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Suffolk Life

Suffolk Life is a blue-chip pensions administration company specialising in Self Invested Personal Pensions (SIPPs). Deep-Insight helped Suffolk Life to understand the depth of relationships with its distribution channel. It confirmed that 90% of Advisers have a strong positive view of Suffolk Life – an exceptional result. It also identified that the prospects for growth in the SIPP market were greater than imagined, if Suffolk Life could move quickly in response to impending changes in the marketplace.
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BUPA

BUPA is a global health and care organisation. Deep-Insight helped BUPA in Ireland for over 5 years to assess employee relationships. BUPA Ireland won a number of awards and was voted “Best Company to Work For 2003″ in its category. Deep Insight’s assesments enabled BUPA Ireland to improve the levels of team member commitment and trust, to ensure retention of its most valuable people.
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