GUEST BLOG FROM PETER WHITELAW, AUSTRALIAN BUSINESS CONSULTANT AND CO-AUTHOR OF “Customer at the Heart” . What is the most important ingredient for creating a customer-centric organisation? Since John O’Connor and I embarked upon writing the book Customer at the Heart more than a year ago, I have had the opportunity to meet many […]
WELCOMING OUR NEW TEAM MEMBERS We have some new faces in Deep-Insight. They bring an exciting mix of talents and interests and are already adding value to the company and what we can do for our customers. Here in Deep-Insight, we take our time with recruitment. We understand that getting the right fit for our […]
NEW CLIENTS ANNOUNCEMENT We are delighted to announce two new clients at Deep-Insight. Both have a strong maritime feel. Survitec Survitec is a global leader in survival and safety solutions to the marine, defence, aviation and offshore markets. It has over 3,000 employees worldwide, covering 8 manufacturing facilities, 15 offshore support centres and over 70 […]
DOES YOUR NET PROMOTER SCORE (NPS) REALLY MATTER? To answer this it is important to really understand what we asking our customers when we use NPS Recently, after a perfectly OK meal in a restaurant, someone asked me this question: Would I recommend the restaurant to friends or family? Without hesitation, I said ‘N0’. Queue […]
Our 2019 Customer Relationship Quality Results A big Thank You to all of our clients and channel partners who completed our CRQ assessment this year! It provided us with a wealth of feedback. We are humbled that you have given us such positive scores and we are thrilled with both the overall results and the […]