Invenio Announces Partnership with Deep-Insight

Hi, it’s Shane here. I’m delighted to be working with Arun Bala, Nitin Lalan and the Invenio Business Solutions team on this great programme. I’ll let you know later in the year what we are achieving together at Invenio. For now, here’s the official announcement of our partnership with Invenio! Shane O’Regan Project Coordinator, Deep-Insight […]

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Liverpool F.C. has a Net Promoter Score of -45

When will Liverpool win the Premiership? It’s still January but Liverpool are already 16 points ahead of the chasing pack in the English Premier League. This been a phenomenal season for Jürgen Klopp’s team so far: 21 wins out of 22 games. No defeats. They even have a game in hand over their nearest rivals […]

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Interview with René Versluis

Photo: Sanne Donders   Interview with René Versluis, NPS Expert   KPN is a leading telecommunications and IT provider and market leader here in the Netherlands. As well as supporting several million consumers, KPN also supports corporate customers in the areas of infrastructure, workplace management, the cloud, security, data networks and data centres. Our CEO […]

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The BT Ireland Story

This is the BT Ireland story. It’s a story about Leadership, first and foremost. But it’s also a story about Strategy, Execution and Culture – the key themes in a new book about how B2B leaders build customer-centric organisations. Shay Walsh is the Managing Director of BT Ireland and was our guest speaker at a […]

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John O’Connor interviewed on “Down To Business” with Bobby Kerr

Last Saturday, our CEO John O’Connor was interviewed on Newstalk’s Down To Business weekend radio programme about his new book Customer At The Heart. If you missed the show, here’s that conversation between Bobby and John again. Quite a few topics were covered in the short interview with Bobby Kerr. The one that I enjoyed […]

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