The ‘Secret Ingredient’ to Creating a Customer-Centric Organisation

GUEST BLOG FROM PETER WHITELAW, AUSTRALIAN BUSINESS CONSULTANT AND CO-AUTHOR OF “Customer at the Heart” .   What is the most important ingredient for creating a customer-centric organisation? Since John O’Connor and I embarked upon writing the book Customer at the Heart more than a year ago, I have had the opportunity to meet many […]

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Welcoming our New Team Members

WELCOMING OUR NEW TEAM MEMBERS We have some new faces in Deep-Insight. They bring an exciting mix of talents and interests and are already adding value to the company and what we can do for our customers. Here in Deep-Insight, we take our time with recruitment. We understand that getting the right fit for our […]

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Deep-Insight takes to the High Seas

NEW CLIENTS ANNOUNCEMENT We are delighted to announce two new clients at Deep-Insight. Both have a strong maritime feel. Survitec Survitec is a global leader in survival and safety solutions to the marine, defence, aviation and offshore markets.  It has over 3,000 employees worldwide, covering 8 manufacturing facilities, 15 offshore support centres and over 70 […]

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Does your Net Promoter Score (NPS) matter?

DOES YOUR NET PROMOTER SCORE (NPS) REALLY MATTER? To answer this it is important to really understand what we asking our customers when we use NPS Recently, after a perfectly OK meal in a restaurant, someone asked me this question: Would I recommend the restaurant to friends or family? Without hesitation, I said ‘N0’. Queue […]

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Deep-Insight seen as ‘Unique’ in 2019 CRQ assessment

Our 2019 Customer Relationship Quality Results A big Thank You to all of our clients and channel partners who completed our CRQ assessment this year! It provided us with a wealth of feedback. We are humbled that you have given us such positive scores and we are thrilled with both the overall results and the […]

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