Everybody in Ireland knows open eir. You’ve seen their distinctive green and white “Connecting Ireland with superfast fibre broadband” vans on the streets, installing fibre lines into business premises and into homes across the country. You’ve probably also seen vans from Circet (pronounced “sur-say”) who are open eir’s key partner on the ground. We have […]
Six Degrees has been a client of ours since 2020 and it has been a privilege to work with the team for the past four years on their journey to greater customer centricity. Fiona Lynch has been the Deep-Insight CX consultant working most closely with Chris Blofield, Conley Newall and the Six Degrees team to […]
It’s that time of the year again! At Deep-Insight, we have the privilege of partnering with some amazing organisations who work hard to ensure that their customers – and employees – have their voices heard loudly. Good companies use the Voice of the Customer to drive strategy across all areas of their business. We are […]
We want to extend our deepest gratitude to all our clients who took the time to complete our CRQ assessment this year. Your participation provided us with invaluable feedback. We are truly humbled and thrilled by the positive scores and detailed responses you’ve given us. Thank you once again for your continued trust and partnership! […]
A story of rats, cobras and economists This is a story about rats, cobras and economists (and no, they’re not the same thing!) but it’s primarily a blog about a British economist called Charles Goodhart and his take on target setting, key performance indicators (KPIs) and the law of unintended consequences. Goodhart is a man […]